FAQs

1. How do I place an order?

You can carry out the following steps to complete your order:

Step 1: Choose your style on the product page

Step 2: Adjust the quantity of product

Step 3: Click the “Add To Cart” button

Step 4: Process payment and apply a discount code (if you have one) to complete the purchase.

Step 5: Receive your confirmation email/message when your order is successful

If you need any further assistance, please contact us via email: [email protected]

2. Where does your order ship from?
All orders on Buybyy are shipped from the United States.

3. What is the shipping cost?
Shipping times and costs can be varied based on the items you put in your virtual shopping bag. Or see the estimated shipping fees and times at the checkout.

4. How long will it take to ship my order?
Please check shipping times and costs here.

5. What is the status of my order?
You can keep track of your order here.

6. My orders are past the estimated delivery time.
Orders typically ship within 1-3 days once you have submitted your order. Once your order has been shipped, you can expect it to arrive within 2–7 days. 

If your order has not arrived within the times stated above, please contact customer service here.

You can keep track of your order at any time here.

7. Why is my tracking information not working?
Please note that tracking information is updated once the order ships and has been picked up and scanned by the postal courier.

If you placed your order over six days ago and your tracking information is still not available, please contact customer support.

Be sure to have your order number and email that were used to make the purchase when contacting our support.

8. Changes to order.
Order changes have to be made within 6 hours of first placing the order. If your order is eligible, you can request changes here.

9. Order cancellation.
Order cancellations must be made within 6 hours after the order has been placed. If your order qualifies, you can request a cancellation here.

10. Refund or exchange.
If your order is missing, has quality issues, or is incorrect, please refer to our return policy here.

11. I didn’t receive a confirmation email.
When an order is placed, an email is sent to you with your receipt. This email (the confirmation email) also contains your order details.

If you did not receive your confirmation email, please follow these steps:

Check your spam folder and other email accounts, especially if you checked out with PayPal.
If these don’t work, please click here and contact us.

12. Size Guide
Please check the size guide for information on the sizes of different brands and products on the product page, if available.

13. Will I be charged VAT taxes?

We do not charge any other taxes on the orders.

14. How secure is my personal information?
Buybyy Store adheres to the highest industry standards to protect your personal information when you checkout and purchase from our online store.

Your credit card information is encrypted during transmission using secure socket layer (SSL) technology, which is widely used on the Internet for processing payments. Your credit card information is only used to complete the requested transaction and is not subsequently stored.

If you need any further assistance, please contact us via email: [email protected]

15. How do I contact customer support?
We are glad to answer any questions that you may have. Please contact customer support here or via email at [email protected].